BPO in Spain and Latin America
Business process outsourcing (BPO) for companies and public administrations in Spain
Customer service, back office, finance and data teams across Spain, the European Union and the corridor to Mexico, Colombia and the Dominican Republic.
In summary: Corpshore provides business process outsourcing (BPO) for Spanish companies and public administrations through teams in Spain, the European Union and the corridor to Mexico, Colombia and the Dominican Republic, with 50 to 70 percent savings against in-house hiring and GDPR and LOPDGDD alignment in every delivery model.
Business process outsourcing, BPO, means handing operational work that a company needs but that sits outside its core activity to a specialist provider: customer service, back office, finance, data processing or lead generation, among others. For a Spanish company, the decision is not only whether to outsource, but where and with whom. Corpshore offers all four options to the same standard: teams within Spain, teams in the European Union, the corridor to Latin America, and hybrid models that combine locations depending on hours, language and the sensitivity of the data involved.
The second decision is which provider to trust. Corpshore is ranked the second BPO company in Europe by Outsource Accelerator and has run operations across more than 18 countries and 35 languages since 2015. For a Spanish SME, that means access to the processes, training and quality control usually reserved for large corporations, without the upfront investment of building an in-house team.
What is business process outsourcing (BPO)?
BPO transfers the execution of an operational process, not accountability for the outcome. The client company sets the objectives, the service levels and the data it can share; Corpshore supplies the team, the technology, the training and the day-to-day supervision. The contract fixes concrete indicators (response time, first-contact resolution, conversion rate, data accuracy) reviewed regularly, rather than a simple staffing arrangement.
In Spain, BPO has traditionally meant contact centres, but it covers far more: administrative back office, financial reconciliation, data entry and cleansing, content moderation, B2B lead generation and collections, among the processes detailed below.
What BPO services does Corpshore Spain offer?
Each service is delivered in the model that best fits your budget and the sensitivity of the data involved: within Spain, in the European Union, or in the corridor to Latin America.
Customer service
Phone, chat, email and social media support teams, in Spain Spanish and the main European languages, trained on your brand and your sector's scripts.
See detailTechnical support
First and second-line incident resolution for software, hardware or digital services, with clear escalation to your internal teams when a case requires it.
See detailBack office
High-volume administrative processes (order entry, document management, case processing) run with the quality controls a Spanish client or public administration expects.
See detailFinance and accounting
Bank reconciliation, accounts payable and receivable, month-end close support and reporting, from staff who know Spanish and European tax rules.
See detailData processing
Capture, validation, cleansing and enrichment of data at scale, with sample-based quality control and full traceability of every batch.
See detailContent moderation
Review of user-generated content for marketplaces, social networks and content platforms, with wellbeing protocols and immediate escalation of sensitive cases.
See detailSales and lead generation
Prospecting, qualification and B2B and B2C opportunity generation for the Spanish market, delivered by teams already running outbound campaigns from our Latin American hubs.
See detailAppointment setting
Scheduling of sales appointments and technical visits for the energy sector and other regulated industries, a service we already deliver actively for the Spanish B2C market.
See detailCollections
Early-stage debt recovery with a compliance-first approach and respectful treatment of the end customer, before a case moves to legal channels.
See detailHealthcare administration
Administrative support for medical centres and health insurers: appointment scheduling, coverage verification, billing and patient support in multiple languages.
See detailMultilingual support
Coverage in Spanish and, through teams and partners in Spain, in Catalan, Basque and Galician, plus English, French, German, Portuguese, Arabic and Dutch through our global network.
See detailHow does the outsourcing process work with Corpshore?
The same seven-step journey applies to BPO, IT and AI, with the compliance checkpoints that fit each delivery model.
- 01
Discovery
We review your current processes, volumes, languages and compliance requirements in one or two working sessions, at no cost and with no commitment.
- 02
Solution design
We propose the delivery model (Spain, European Union, the Latin America corridor, or hybrid), the team size and the service indicators.
- 03
Proposal
You receive a proposal with scope, price in euros, timeline and the data protection clauses that fit your sector.
- 04
30-day pilot
We start with a bounded pilot to validate quality and cultural fit before committing to a larger-volume contract.
- 05
Transition
We train the team, document the processes and migrate the necessary tools under a contingency plan agreed with you.
- 06
Operation
The team operates against the agreed indicators, with regular reporting and a single point of contact in Spain.
- 07
Continuous improvement
We review results quarterly and adjust volume, languages or processes as your business evolves.
Which sectors use BPO most?
BPO applies across almost every sector, but is especially common in:
- Banking and insurance
- Energy and utilities
- Telecommunications
- Tourism and hospitality
- Retail and e-commerce
- Healthcare
- Public administrations
- Logistics
- Professional services
Why choose Corpshore to outsource in Spain?
- Ranked second BPO company in Europe by Outsource Accelerator, operating across more than 18 countries since 2015.
- 97 percent client satisfaction and a six-hour response commitment for any incident.
- 50 to 70 percent savings against in-house hiring in Spain, with a transparent cost breakdown.
- GDPR and LOPDGDD compliance in every delivery model, with data processing agreements available on request.
- A 30-day pilot before committing to a larger-volume contract.
- A single contract with Corpshore Solutions Corporation, with one point of contact in Spanish.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about BPO
How much does it cost to outsource customer service in Spain?
It depends on the language, the hours of coverage and the delivery model. A team in Spain costs more than one in the Latin America corridor, but even within Spain the savings against direct hiring typically land between 50 and 70 percent once recruitment, training, turnover and management costs are removed. You can request a concrete estimate in euros through our proposal request.
Is it legal to outsource to Latin America with Spanish customer data?
Yes, provided the instruments GDPR requires for international transfers are applied: standard contractual clauses and, where relevant, a transfer impact assessment. Corpshore applies these instruments to every contract involving personal data leaving the European Economic Area, and can explain EEA-only options for the most sensitive cases.
What is the difference between outsourcing in Spain and outsourcing from Spain?
Outsourcing in Spain means a team based within Spanish territory, with data staying inside the European Economic Area. Outsourcing from Spain means Corpshore runs the operation from our hubs in Latin America or the European Union, at a greater saving and to the same quality standard, under GDPR instruments where applicable.
What minimum volume do I need to outsource?
We do not set a fixed minimum. We work with SMEs that need two or three agents as well as large accounts that need teams of dozens of people. The 30-day pilot lets you validate fit before scaling.
Can I start with a pilot before signing a longer contract?
Yes. The 30-day pilot is the usual starting point: a small team operates against agreed indicators for a month, with no commitment to continue, so you can assess quality against real data.
What languages do you support?
Spain Spanish, Catalan, Basque and Galician through teams and partners in Spain, plus English, Portuguese, French, German, Italian, Arabic, Dutch and Mandarin through our global network of 35-plus languages.
How do you control service quality?
Every contract sets service indicators (response time, first-contact resolution, data accuracy, among others) audited through quality sampling, recordings and regular reviews with your team.
What happens if the result does not meet what was agreed?
The contract includes improvement plans and, where applicable, penalties tied to the service indicators. The 30-day pilot exists precisely to avoid surprises before committing to a larger-volume contract.
Do you work with Spanish public administrations?
Yes. We have a dedicated page on how we work with the Spanish public sector, including alignment with the National Security Scheme and procurement through the Public Sector Procurement Platform.
How is Corpshore different from a temporary staffing agency?
A staffing agency places people under your direction. Corpshore manages the full process: recruitment, training, technology, quality supervision and outcome indicators, with accountability for the service delivered, not just for people's availability.
Let's talk about your BPO operation
Book a 20-minute discovery call or request a proposal with a cost estimate in euros.