Insights
Analysis on outsourcing in Spain: legislation, real costs with public sources, delivery models and languages. No competitors named, and no AI model providers recommended.
· 8 min read
Spain's customer service law and your outsourced operation: what it requires before 28 December 2026
The adaptation period for Spain's Law 10/2025 ends on 28 December 2026. Here is what it requires and what it means if your customer service is outsourced.
Corpshore Spain editorial team
· 7 min read
What a customer service seat really costs in Spain in 2026
The collective agreement salary is the visible part. These are the items you have to add to know what a customer service seat actually costs in Spain.
Corpshore Spain editorial team
· 8 min read
Outsourcing to Latin America under GDPR: what standard contractual clauses and a transfer impact assessment actually involve
No country in the usual Latin America corridor holds an adequacy decision. Here is what that means in practice and what has to be done about it.
Corpshore Spain editorial team
· 7 min read
Onshore, nearshore or offshore: how a Spanish SME chooses without getting it wrong
The choice does not turn on price but on four specific variables. Here is how to decide without ending up in the wrong model.
Corpshore Spain editorial team
· 6 min read
Customer service in Catalan, Basque and Galician: how to do it properly and why it so often fails
Offering Catalan support through translated scripts is usually worse than not offering it. Here is what doing it properly requires.
Corpshore Spain editorial team
· 7 min read
How Spanish administrations contract BPO services: the platform, ROLECE and tender specifications
ROLECE registration is voluntary except in one specific case where it is mandatory. That distinction decides whether you can bid at all.
Corpshore Spain editorial team
· 7 min read
The National Security Scheme and your outsourcing provider: a declaration is not a certification
Basic category needs only a self-declaration. Medium or high needs certification from an accredited body. Confusing the two costs you the tender.
Corpshore Spain editorial team
· 6 min read
Outsourcing accounting under the SII: what changes when the deadline is four days
The SII turns a monthly process into a four-day one. That changes the design of an outsourced team more than it looks.
Corpshore Spain editorial team
· 7 min read
The Spain to Latin America corridor: why it works and when it is not the answer
Shared language and compatible time zones explain the model. These are the three situations where it should be ruled out.
Corpshore Spain editorial team
· 6 min read
Why Latin American groups choose Spain as their European base
Language, the European legal framework and cultural proximity in one place. Plus three mistakes that repeat in almost every entry.
Corpshore Spain editorial team
· 8 min read
AI customer service in Spain: two rules that constrain it at the same time
One rule requires you to say it is an AI. The other forbids it being the only option. Together they define what can be automated in Spain.
Corpshore Spain editorial team
· 7 min read
Content moderation for Spanish marketplaces: what the Digital Services Act requires
Removing content is no longer enough: you have to explain why, allow an appeal, and be able to evidence it. The CNMC supervises.
Corpshore Spain editorial team
· 6 min read
Pay transparency: what changes when you publish a job advert in Spain
The transposition deadline passed in June 2026 and Spain has not yet legislated. That does not mean it can be ignored.
Corpshore Spain editorial team
· 6 min read
Training data in Spain Spanish: why performance drops and how to measure it
Without an evaluation set, any improvement is an impression. That is the correct order and almost nobody follows it.
Corpshore Spain editorial team
· 6 min read
Appointment setting in the energy sector: why one in three falls through
The problem is almost never how many appointments are booked. It is how many of them actually happen.
Corpshore Spain editorial team
· 8 min read
Comparing costs between Spain, Bogota, Mexico City and Santo Domingo without fooling yourself
Employer social burden runs from 15 percent to 35 percent depending on the country. That compares better than any euro-denominated table.
Corpshore Spain editorial team
· 6 min read
Uzbekistan as an engineering destination for Spanish companies: what holds the model up
A tax regime extended to 2040 and more than 650 resident companies explain the growth. The time zone explains the limits.
Corpshore Spain editorial team
· 6 min read
Poland as an EU nearshore hub for Spanish data
It is not the cheapest destination and does not claim to be. It solves a specific case the Latin America corridor cannot.
Corpshore Spain editorial team
· 6 min read
Setting up in Spain: the operational checklist, not the legal one
Your advisors handle the legal side. This is the list of what has to be working before you can operate.
Corpshore Spain editorial team
· 6 min read
Multilingual support in tourism: the problem is not language, it is the calendar
Training people in June who leave in October is the sector's structural mistake. The alternative is simpler than it looks.
Corpshore Spain editorial team