Sector: retail and e-commerce
BPO outsourcing for retail and e-commerce
Customer service, returns handling and content moderation, with capacity to absorb Black Friday, sale and campaign peaks.
In summary: Corpshore provides customer service, returns handling, content moderation and back office for retail and e-commerce in Spain, with proven capacity to absorb campaign peaks.
Retail and e-commerce live off predictable but extreme peaks: Black Friday, January and July sales, Christmas campaigns. Outside those peaks, volume can drop to a fraction, which makes in-house hiring sized for the peak especially expensive.
Corpshore sizes the team to your campaign calendar, with the flexibility to scale up or down without the fixed costs of an internal team oversized for the rest of the year.
What challenges does the sector face?
- Extreme, predictable demand peaks (Black Friday, sales, campaigns).
- High-volume returns and complaints handling.
- Coordinated multichannel support (chat, social media, email, phone).
- Moderation of user-generated content on marketplaces.
- Detecting fraud in orders and payments.
Which services does the sector use most?
The services most common for retail and e-commerce:
Customer service
Multichannel support for orders, shipping and returns, with the capacity to scale during campaigns.
Data processing
Catalogue, pricing and inventory management at scale, with sample-based quality control.
Content moderation
Review of ratings, questions and user-generated content on your store or marketplace.
Back office
Managing returns, refunds and payment disputes.
Sales and lead generation
Abandoned cart recovery and cross-selling campaigns.
Why choose Corpshore for retail and e-commerce?
- Team sizing matched to your campaign calendar.
- 50 to 70 percent savings against in-house hiring in Spain.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about retail and e-commerce
Can you scale the team just for Black Friday?
Yes, it is one of our most common use cases: we size the team ahead of the peak and scale it back down afterwards, avoiding the fixed cost of an oversized internal team.
Do you handle returns and refunds?
Yes, our back office teams handle returns, refunds and payment disputes following your store's commercial policy.
Can you moderate reviews and customer questions on a marketplace?
Yes, content moderation covers reviews, questions and user-generated content, with escalation protocols for sensitive cases.
Which support channels do you cover?
Phone, chat, email and social media, coordinated so customers get the same quality of response on any channel.
Do you help with abandoned cart recovery?
Yes, our sales and lead generation teams can run cart recovery and cross-selling campaigns.
How long does it take to be ready for a major campaign?
We recommend starting the 30-day pilot well ahead of the campaign to train and test the team before the demand peak.
Let's talk about your operation in retail and e-commerce
Book a discovery call or request a proposal with your campaign calendar.