Sector: logistics
BPO outsourcing for logistics and transport
Shipment tracking, real-time incident management and documentary back office, with multilingual coverage for cross-border operations.
In summary: Corpshore provides customer service for shipment tracking, real-time incident management and documentary back office for logistics and transport companies in Spain, with multilingual coverage for cross-border operations.
Logistics combines a high volume of tracking enquiries with the need to resolve incidents in real time: a delayed package or a lost shipment does not tolerate a response time measured in days. On top of that sits the documentary complexity of cross-border operations.
Corpshore sizes customer service and back office teams to absorb tracking volume and incident management, with multilingual coverage for operations that cross several countries.
What challenges does the sector face?
- High volume of shipment tracking enquiries.
- Real-time incident management (delays, losses, damage).
- Documentary complexity in cross-border operations.
- Volume spikes during e-commerce campaigns.
- The need for multilingual support for customers across several countries.
Which services does the sector use most?
The services most common for logistics and transport companies:
Customer service
Handling tracking enquiries and resolving incidents in real time.
Back office
Customs documentation, delivery notes and invoicing for cross-border operations.
Data processing
Validation and structuring of shipment and inventory data at scale.
Technical support
Support for fleet management and shipment tracking platforms.
Why choose Corpshore for logistics?
- Capacity to resolve incidents in real time, not days.
- Multilingual coverage for cross-border operations.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about logistics
Can you resolve shipment incidents in real time?
Yes, our customer service teams handle tracking incidents with the response times logistics requires, not days.
Do you handle customs documentation for international shipments?
Yes, our back office teams manage customs documentation, delivery notes and invoicing for cross-border operations.
Do you offer support in multiple languages for international customers?
Yes, through our global network of 35-plus languages, coordinated for operations that cross several countries.
Can you absorb volume spikes during e-commerce campaigns?
Yes, we size the team ahead of campaign peaks, a common scenario for logistics companies working with retail.
Do you provide technical support for fleet management platforms?
Yes, our technical support service covers fleet management and shipment tracking platforms.
How long does it take to get a logistics team operational?
The 30-day pilot is the usual starting point, with the team trained on your systems and processes from day one.
Let's talk about your logistics operation
Book a discovery call or request a proposal with the volume and languages you need.