Sector: education
BPO and IT outsourcing for educational institutions
Admissions support, administrative back office and helpdesk for learning platforms, with multilingual support for international students.
In summary: Corpshore provides admissions customer service, administrative back office, IT helpdesk and multilingual support for educational institutions, universities and training platforms in Spain.
Spanish schools and universities experience sharp demand peaks during admissions periods, alongside a growing need to support international students in their own language and provide technical support for online learning platforms.
Corpshore provides teams that scale during admissions periods, with multilingual coverage for international students and IT support for education platforms, without needing to maintain an internal team sized for the peak all year round.
What challenges does the sector face?
- Demand peaks during admissions periods.
- Supporting international students in multiple languages.
- Technical support for online learning platforms.
- Administrative management of enrolment, scholarships and documentation.
- Reinforced data protection when minors are involved.
Which services does the sector use most?
The services most common for educational institutions and universities:
Customer service
Handling admissions, enrolment and scholarship enquiries, with the capacity to scale during peak demand periods.
Back office
Administrative management of records, documentation and enrolment processes.
Helpdesk
Technical support for online learning platforms and administrative systems.
Multilingual support
Supporting international students in their own language throughout admissions and academic life.
Why choose Corpshore for the education sector?
- Capacity to scale the team during admissions periods.
- Multilingual coverage for international students.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about the education sector
Can you scale the team just for the admissions period?
Yes, we size the team ahead of peak demand and scale it back down for the rest of the year, avoiding the cost of an oversized internal team.
Do you support international students in their own language?
Yes, we cover the main European languages alongside Spanish, matched to your institution's international student profile.
Do you offer technical support for online learning platforms?
Yes, our helpdesk service covers first and second-line technical support for education platforms and administrative systems.
How do you protect data when minors are involved?
We apply reinforced data protection safeguards when a project involves information about minors, in line with applicable GDPR and LOPDGDD rules.
Do you work with universities as well as smaller training centres?
Yes, we work with universities, vocational training centres and academies, matching volume to each type of institution.
Do you manage scholarship and grant documentation?
Yes, our back office teams can manage documentary processing for scholarships and grants following your institution's processes.
Let's talk about your operation in the education sector
Book a discovery call or request a proposal with your admissions periods and the languages you need.