Sector: tourism and hospitality
BPO outsourcing for tourism and hospitality
Multilingual support, booking management and review moderation, with the capacity to absorb the sector's seasonal peaks.
In summary: Corpshore provides multilingual customer service, booking management, review moderation and back office for the Spanish tourism and hotel sector, with the capacity to scale during peak season.
Tourism and hospitality in Spain live off peaks: high season can multiply enquiry volume several times over, and guests expect an immediate response in their own language, whether by phone, chat or booking platforms.
Corpshore provides multilingual teams that scale during high season without losing quality, alongside review moderation and complaint handling, two processes that directly affect a business's online reputation.
What challenges does the sector face?
- Seasonal demand peaks that multiply enquiry volume.
- Coordination with booking platforms (OTAs) and availability management.
- Managing reviews and online reputation across multiple platforms.
- Last-minute cancellations and booking changes that need a fast response.
- Communicating with guests in multiple languages.
Which services does the sector use most?
The services most common for hotels, chains and tour operators:
Multilingual support
Guest support in Spanish, English, French, German, Italian and other languages depending on where your guests come from.
Customer service
Booking management, enquiries and changes, with the capacity to scale during high season.
Content moderation
Managing and responding to reviews across rating platforms, protecting the business's online reputation.
Back office
Administrative management of bookings, invoicing and coordination with distribution platforms.
Appointment setting
Scheduling of sales visits for the events and group business segment.
Why choose Corpshore for tourism and hospitality?
- Capacity to scale the team during high season without losing quality.
- Multilingual coverage matched to where your guests come from.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about tourism and hospitality
Can you scale the team just for high season?
Yes, we size the team ahead of high season and scale it back down afterwards, one of the advantages the sector values most about outsourcing.
What languages can you support guests in?
Spanish, English, French, German, Italian and other languages depending on where your guests usually come from, coordinated from a single contractual relationship.
Do you manage reviews on platforms like Google or Booking?
Yes, our content moderation teams manage and respond to reviews following your brand's tone, protecting the business's online reputation.
How do you handle last-minute cancellations?
With clear change and cancellation protocols, coordinated with your booking platforms to keep availability up to date.
Do you work with hotel chains as well as independent businesses?
Yes, we work with larger hotel chains as well as independent businesses that need seasonal support.
How long does it take to get a team ready for high season?
We recommend starting the 30-day pilot several weeks ahead of high season so the team is trained and operational in time.
Let's talk about your operation in tourism and hospitality
Book a discovery call or request a proposal with your languages and seasonality.