Sector: telecommunications
BPO and IT outsourcing for telecommunications
Customer service, technical support and sales for telecommunications operators, with extended coverage outside Spanish business hours.
In summary: Corpshore provides customer service, technical support, helpdesk and sales for telecommunications operators in Spain, with extended coverage and 50 to 70 percent savings against in-house hiring.
Telecommunications is one of the sectors with the highest customer churn and the highest availability expectations: users expect immediate technical support, multiple channels (phone, chat, app) and first-contact resolution.
Corpshore combines Spanish-language customer service and technical support with the option of extended coverage outside Spanish business hours through the corridor with Latin America and the Philippines, without giving up the quality an operator with Spanish customers requires.
What challenges does the sector face?
- High customer churn and constant retention pressure.
- Expectation of immediate technical support across multiple channels.
- Billing enquiry spikes during promotions or tariff changes.
- The need for coverage outside Spanish business hours.
- Cost pressure on high-volume customer service.
Which services does the sector use most?
The services most requested by telecommunications operators and providers:
Customer service
Handling sign-ups, cancellations, billing and general enquiries, in Spanish and the main European languages.
Technical support
First and second-line resolution of connectivity and device issues, with clear escalation.
Helpdesk
Extended technical support outside Spanish business hours through the corridor with Latin America and the Philippines.
Sales and lead generation
Prospecting and cross-selling additional services to the existing customer base.
Multilingual support
Coverage in Catalan, Basque and Galician alongside Spanish, for operators present across Spain.
Why choose Corpshore for telecommunications?
- Extended coverage outside Spanish business hours through the global corridor.
- 50 to 70 percent savings against in-house hiring in Spain.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about telecommunications
Can you offer technical support outside Spanish business hours?
Yes, through the corridor with Latin America and the Philippines we can offer extended coverage, including a follow-the-sun model when volume justifies it.
Do you handle billing and tariff enquiries?
Yes, our customer service teams handle sign-ups, cancellations, tariff changes and the associated billing enquiries.
How do you reduce agent turnover in a high-volume sector?
We apply account-specific recruitment and training processes with constant quality supervision, which reduces turnover compared with a generic contact centre.
Do you offer cross-selling to the existing customer base?
Yes, our sales and lead generation teams can run cross-selling campaigns against your customer base.
What languages do you cover for operators present across Spain?
Spanish, Catalan, Basque and Galician through teams and partners in Spain, plus the main European languages through our global network.
How much do we save against an in-house contact centre?
Savings typically land between 50 and 70 percent against in-house hiring in Spain, depending on the delivery model chosen.
Let's talk about your operation in telecommunications
Book a discovery call or request a proposal with the hours of coverage and language you need.