Sector: public sector
BPO and IT outsourcing for public administrations and agencies
Citizen services, administrative back office and cybersecurity aligned with the National Security Scheme, with coverage in the co-official languages.
In summary: Corpshore provides citizen services, administrative back office and cybersecurity aligned with the National Security Scheme for Spanish public administrations and agencies, with coverage in Catalan, Basque and Galician.
Spanish public administrations manage a volume of citizen services that rarely fits available staff, alongside specific public procurement requirements, alignment with the National Security Scheme, and, in many territories, service in the relevant co-official language.
Corpshore works with public agencies under the same quality standard as private clients, with the particularity that procurement follows Spanish public procurement channels. See also our dedicated public administrations page for more detail on procurement and the National Security Scheme.
What challenges does the public sector face?
- Citizen service volume that exceeds available staff capacity.
- Public procurement and transparency requirements at every step.
- Alignment with the National Security Scheme for data handling.
- The need for service in Catalan, Basque or Galician depending on the territory.
- Budget pressure to do more with the same resources.
Which services does the public sector use most?
The services most common for public administrations and agencies:
Citizen services
Handling enquiries, procedures and citizen appointments, with the capacity to absorb demand peaks.
Back office
Administrative processing and document management with the traceability the public sector requires.
Cybersecurity
Monitoring and vulnerability management aligned with the National Security Scheme.
Multilingual support
Coverage in Catalan, Basque and Galician through local teams and partners, depending on the territory.
Data processing
Digitisation and structuring of public records and files.
Why choose Corpshore for the public sector?
- Alignment with the National Security Scheme for data handling.
- Coverage in the co-official languages through local teams and partners.
- Ranked second BPO company in Europe by Outsource Accelerator.
- Prepared for procurement through the Public Sector Procurement Platform.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about the public sector
How do you meet Spanish public procurement requirements?
We prepare to take part in tender processes through the Public Sector Procurement Platform. See our public administrations page for more detail.
Are you aligned with the National Security Scheme?
Yes, we apply cybersecurity controls aligned with the National Security Scheme's requirements for handling public agency data.
Can you serve citizens in Catalan, Basque or Galician?
Yes, through local teams and partners in the relevant autonomous communities, depending on the agency's volume and territory.
Do you work with mid-sized municipalities or only large administrations?
We work with agencies of different sizes, from mid-sized municipalities to regional administrations and state agencies.
How do you ensure transparency in handling citizen data?
With documented processes, full traceability and the data processing agreements the public sector requires, always available for audit.
Can you start with a pilot before a full tender?
In some cases, depending on the applicable procurement framework; get in touch with your specific case so we can assess the options.
Let's talk about your public agency
Request information for a tender or book a discovery call with our public sector team.