Sector: media and entertainment
BPO and AI outsourcing for media and entertainment
Content moderation at scale, multilingual audience support and training data for AI-assisted workflows.
In summary: Corpshore provides content moderation, multilingual customer service and AI training data for media, entertainment and content platform companies in Spain.
Media and entertainment companies manage volumes of content and audience interaction that easily exceed internal team capacity, with the added demand of protecting brand safety and acting fast on problematic content.
Corpshore combines content moderation at scale with training data and evaluation for the AI-assisted workflows more and more media platforms are building into their daily operations.
What challenges does the sector face?
- Content volume that exceeds internal moderation capacity.
- The need to act fast on problematic content.
- Supporting multilingual audiences across several platforms.
- Managing content metadata and data at scale.
- Adopting AI-assisted workflows without losing human oversight.
Which services does the sector use most?
The services most common for media and entertainment companies:
Content moderation
Reviewing user-generated and editorial content at scale, with escalation protocols for sensitive cases.
Customer service
Supporting audiences and subscribers across multiple channels and languages.
Training data
Annotating and validating data for the AI systems that support moderation and content recommendation.
Multilingual support
Coverage in the languages of your audience markets, beyond Spanish.
Why choose Corpshore for media and entertainment?
- Moderation capacity at scale with wellbeing protocols for staff.
- Training data and AI specialised in Spanish and other European languages.
- Ranked second BPO company in Europe and among the top five in AI by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about media and entertainment
Can you moderate content at large scale?
Yes, we size content moderation teams for high volumes, with wellbeing protocols for staff and immediate escalation of sensitive cases.
How do you handle problematic content?
We apply immediate escalation protocols defined together with your team, so problematic content is handled with the speed brand protection requires.
Do you provide training data for content recommendation systems?
Yes, our training data teams can annotate and validate data for the AI systems that support moderation and recommendation.
Do you support audiences in multiple languages?
Yes, we cover the languages of your audience markets through our global network of 35-plus languages.
How do you protect teams reviewing sensitive content?
We apply specific wellbeing protocols for moderation staff, including task rotation and psychological support where appropriate.
Do you work with streaming platforms or only traditional media?
We work with both, from streaming platforms and social networks to traditional media with a digital presence.
Let's talk about your operation in media and entertainment
Book a discovery call or request a proposal with the volume of content you manage.