Sector: healthcare
BPO outsourcing for medical centres and health insurers
Appointment scheduling, coverage verification, billing and patient support, with the reinforced handling health data requires.
In summary: Corpshore provides healthcare administration, patient support, coverage verification and back office for medical centres and health insurers in Spain, with the reinforced GDPR safeguards special-category data requires.
Healthcare combines high administrative volume (appointment scheduling, coverage verification, billing) with the requirement to handle special-category data under GDPR, which demands additional safeguards beyond a generic back office process.
Corpshore applies those safeguards systematically to every healthcare project, with teams specifically trained in handling health data and, where the project requires it, exclusively onshore delivery within Spain.
What challenges does the sector face?
- High volume of appointment scheduling and calendar management.
- Insurance coverage verification before every appointment or procedure.
- Handling special-category data under GDPR.
- Complex billing between patients, insurers and centres.
- Patient support in multiple languages in areas with a large international population.
Which services does the sector use most?
The services most common for medical centres and health insurers:
Healthcare administration
Appointment scheduling, coverage verification and patient support in multiple languages.
Customer service
Handling general enquiries and coordination between patients, centres and insurers.
Back office
Billing, administrative processing and document management with the traceability the sector requires.
Cybersecurity
Reinforced safeguards for handling health data, a special category under GDPR.
Why choose Corpshore for healthcare?
- Teams specifically trained in handling health data under GDPR.
- Onshore delivery within Spain available for the most sensitive projects.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about healthcare
How do you protect patients' health data?
We apply the reinforced safeguards GDPR requires for special-category data, with restricted access, data minimisation and, where the project requires it, exclusively onshore delivery within Spain.
Can you schedule appointments across several centres or specialties?
Yes, our healthcare administration teams manage complex calendars across multiple centres, specialties and practitioners.
Do you verify insurance coverage before appointments?
Yes, coverage verification is one of the standard processes we manage for medical centres and health insurers.
Do you support patients in multiple languages?
Yes, especially relevant in areas with a large international population; we cover Spanish and the main European languages as the centre needs.
Can you manage billing between patients and insurers?
Yes, our back office teams manage billing and administrative processing with the traceability the sector requires.
Do you work with small centres or only large insurers?
We work with both, from individual clinics and medical centres to larger health insurers.
Let's talk about your operation in healthcare
Book a discovery call or request a proposal with the process and volume you need.