Sector: energy and utilities
BPO and IT outsourcing for energy and utilities
Appointment setting for audits and technical visits, customer service and back office, backed by a service we already deliver actively in the Spanish market.
In summary: Corpshore already delivers B2C appointment setting for the energy-efficiency sector in Spain, and also offers customer service, back office and data processing for energy retailers and utilities.
The Spanish energy sector combines seasonal demand peaks (heatwaves, cold snaps), constant price-comparison pressure between retailers, and a growing need to schedule technical visits for energy-efficiency audits and installations.
Corpshore already delivers B2C appointment setting for the energy-efficiency sector in the Spanish market, a service we run actively from our Latin American hubs, which gives us a real, not theoretical, basis for speaking about this sector.
What challenges does the sector face?
- Demand spikes during heatwaves or cold snaps that overwhelm customer service.
- Price-comparison pressure and retailer switching among customers.
- Scheduling technical visits for energy-efficiency audits and installations.
- Regulatory reporting obligations on consumption and emissions.
- Multilingual support for energy groups with international operations.
Which services does the sector use most?
Services we already have direct experience with in the Spanish market:
Appointment setting
Scheduling of technical visits and energy-efficiency audits, a service we already run actively for the Spanish B2C market.
Customer service
Handling enquiries, sign-ups, cancellations and tariff changes, with the capacity to absorb seasonal peaks.
Back office
Administrative processing of contracts, billing and complaints.
Data processing
Validation and structuring of consumption data for regulatory reporting and internal analysis.
Sales and lead generation
Prospecting and qualification of potential customers for new offers or installations.
Why choose Corpshore for energy and utilities?
- Real, verifiable experience in B2C appointment setting for the Spanish energy sector.
- Capacity to scale the team during seasonal demand peaks.
- Ranked second BPO company in Europe by Outsource Accelerator.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about energy and utilities
Do you really have experience in the Spanish energy sector?
Yes. We already deliver B2C appointment setting for the energy-efficiency sector in the Spanish market actively; it is not a theoretical service for us.
Can you absorb demand spikes during heatwaves or cold snaps?
Yes, we size the team ahead of peak-demand periods, with the ability to scale quickly given the size of our delivery hubs.
Do you handle retailer switching and cancellations?
Yes, our customer service teams handle sign-ups, cancellations, tariff changes and the enquiries that come with the price-comparison process.
Can you schedule energy-efficiency audits?
Yes, appointment setting for audits and installations is one of the services we already run actively for the sector.
Do you offer multilingual support for international energy groups?
Yes, through our global network of 35-plus languages, alongside coverage in Spanish, Catalan, Basque and Galician when the project requires it.
How do we start working together?
With a discovery call and a 30-day pilot focused on your highest-volume process, usually appointment setting or customer service.
Let's talk about your operation in the energy sector
Book a discovery call or request a proposal with the volume and process you need covered.