Sector: banking and insurance
BPO, IT and AI outsourcing for banking and insurance
Customer service, claims handling, financial back office and cybersecurity, with the option to keep data inside Spain when regulation requires it.
In summary: Corpshore provides customer service, claims handling, financial back office, cybersecurity and AI for banks and insurers in Spain, with onshore delivery available for processes that require data to stay inside the European Economic Area.
Banking and insurance combine two simultaneous pressures: a demanding regulatory framework, with Bank of Spain and CNMV supervision and the newer digital operational resilience obligations, and constant customer service demand that can multiply tenfold during a commercial campaign or a market event.
Corpshore works with financial institutions combining onshore teams in Spain for the most sensitive processes with the corridor to Latin America for volume that does not require exclusive data residency, always under the appropriate GDPR instruments.
What challenges does the sector face?
- Call spikes during commercial campaigns, year-end closes or market events that overwhelm internal staff.
- Claims and complaints handling under strict regulatory deadlines and full documentary traceability.
- Growing regulatory pressure on digital operational resilience and cybersecurity.
- The need to keep certain financial data within Spain or the European Union.
- Modernising legacy systems without interrupting day-to-day operations.
Which services does the sector use most?
The services Spanish banks and insurers request most:
Customer service
Teams that handle enquiries, incidents and commercial campaigns with the verification protocols the financial sector requires.
Back office and finance
Reconciliation, policy and claims processing, and administrative support with full traceability.
Cybersecurity
Monitoring and vulnerability management aligned with the financial sector's digital operational resilience requirements.
Data processing
Capture and validation of data at scale, with the quality controls financial audit requires.
AI services
Evaluation and supervision of models used in fraud detection or risk analysis, with human review at every sensitive stage.
Why choose Corpshore for banking and insurance?
- Onshore delivery in Spain for processes that require data residency, with a corridor to Latin America for the rest.
- Ranked second BPO company in Europe by Outsource Accelerator.
- GDPR and LOPDGDD compliance in every delivery model, with data processing agreements available.
- A 30-day pilot before committing to a larger-volume contract.
Corpshore in numbers
- 50-70%
- Savings against in-house hiring in Spain
- 97%
- Client satisfaction
- 6h
- Response commitment
- 18+
- Countries with operations
Frequently asked questions about banking and insurance
Can you handle sensitive financial data without it leaving Spain?
Yes, we offer onshore delivery within Spain for processes that require data residency, with the option to complement it with the Latin America corridor for less sensitive volume.
Do you have experience with volume spikes during commercial campaigns?
Yes, we size the team to absorb seasonal or campaign spikes without degrading response time, with the 30-day pilot as the starting point to validate capacity.
How do you handle digital operational resilience?
We apply security monitoring and vulnerability management aligned with the digital operational resilience requirements the EU financial sector requires.
Can you process insurance claims?
Yes, our back office teams handle claims and policy processing with the documentary traceability the sector requires, within regulatory deadlines.
Do you offer AI services for fraud detection?
We offer evaluation and human supervision of AI models used in fraud detection or risk analysis, not development of the model itself.
What is the minimum volume to work with a financial institution?
We do not set a fixed minimum volume; we work with mid-sized insurers as well as larger institutions, always starting with a 30-day pilot.
Let's talk about your operation in banking and insurance
Book a discovery call or request a proposal with the right delivery model for your data.