The problem
The company had signed Spanish customers before having an incorporated entity in Spain. It needed to serve them in Spanish from day one, and waiting for the legal structure would have meant starting the relationship with poor service.
It also did not want to hire its own staff before knowing the real volume of the Spanish operation, which would have turned a commercial bet into a fixed employment commitment.
What we did
Corpshore covered the launch's operational functions: Spanish-language customer service, administrative back office and first-line IT support, while the client's legal and tax advisors progressed the subsidiary's incorporation.
The split of responsibilities was agreed in writing from the outset: Corpshore does not provide legal or tax advice and works alongside the client's advisors, not in their place.
Once the subsidiary was incorporated, the transition of part of the team to direct employment through Corpshore Talent was planned, with no interruption to service.
Team shape
Five people at launch across support, back office and IT, with a single account lead for the whole operation.
Timeline
Operational within four weeks of signature, subsidiary incorporated in month seven, partial transition to direct employment in month ten.
Data handling and compliance
Onshore delivery in Spain with data inside the European Economic Area. Flows to the US parent are covered by standard contractual clauses and a transfer impact assessment, documented for the client's own compliance towards its European users.
Results
- 4 weeks
- Time to live operation
- 100 %
- Spanish customers served in Spanish from day one
- 0
- Fixed employment commitment before validating volume
- No interruption
- Continuity through the transition to the subsidiary
From contract signature, without waiting for incorporation.
Including those signed before launch.
Own headcount followed once real demand was known.
Part of the team moved to direct employment in month ten.
Figures relate to the period stated in each case and depend on each client's starting point.
We had signed Spanish customers and no entity in Spain. We needed to operate first and regularise the structure afterwards, without the customer noticing.