Artificial intelligence
Document intelligence
Automated extraction with human review where it matters, measured by accuracy rather than automation rate.
In summary: extraction, classification and validation of information held in documents, combining automated processing with human review of uncertain cases. The measure we agree is the accuracy of the extracted data, not the automation percentage.
In document extraction there are two figures and only one matters. The share of documents processed automatically is the one that appears in proposals; the accuracy of the extracted data determines whether the downstream process works.
A system processing 95 percent of documents at 90 percent accuracy creates more correction work than it saves. That is why human review of low-confidence cases is part of the service rather than an add-on.
What is included
According to document type and volume.
- Automatic classification of documents by type
- Extraction of structured and unstructured fields
- Validation against business rules defined with you
- Human review of cases flagged as low confidence
- Integration of the result into your destination system
- Accuracy measured per field rather than only overall
- Traceability to the source document for every extracted value
What is not included
Useful boundaries.
- Legal or tax interpretation of document content
- Decisions on cases based on the extracted data
- A guarantee of 100 percent accuracy, which no extraction system can offer
- Long-term document custody, which is a separate service
Where it is delivered from
From Poland where documentation contains personal data or sensitive information that must stay inside the European Economic Area, which is most common with administrative and financial documents.
From the Latin America corridor for Spanish-language review where the document type allows it.
Processing and traceability
Documents usually contain more personal data than the process needs, including third-party data appearing incidentally. It is worth deciding at design time which fields are extracted and retained, and what is discarded, rather than storing the whole document by default.
Every extracted value keeps traceability to the source document and the specific page. Without it, verifying a doubtful value months later becomes a manual search.
If processing takes place outside the European Economic Area, standard contractual clauses apply and, depending on sensitivity, a transfer impact assessment.
Frequently asked questions
What accuracy can be expected?
It depends on document type, quality and format variability. It is measured on a real sample of your documents before committing to figures, because accuracy measured on clean documents does not predict behaviour on real ones.
Why is human review needed?
Because the cost of a wrongly extracted value is usually higher than the cost of reviewing it. The system flags low-confidence cases and a person resolves them, which is considerably cheaper than reviewing everything or correcting downstream.
Do you work with poor quality scans?
Yes, and that is where the difference between a demo and a real project shows most. The initial sample must include the bad documents, not only the good ones, or the agreed figures will not hold.
Are original documents retained?
As agreed in the processing agreement. Usual and recommended is to extract, validate, deliver and delete, keeping traceability without retaining the full document indefinitely.
Have document volume to process?
Send us a representative sample, difficult documents included, and we will measure before proposing.