About the role
This role supports end customers in Spain from Colombia. You will receive specific training in Spain Spanish, in the tone and expressions a Spanish customer expects, alongside account-specific training.
What you will do
- Handle Spanish customers' enquiries and incidents by phone, chat and email.
- Apply the register and expressions specific to Spain Spanish.
- Record every interaction in the account's system.
- Meet the service indicators agreed with the client.
- Take part in training and quality calibration sessions.
What we need
- Native Spanish with clear delivery and willingness to adapt register to Spain.
- Valid right to work in Colombia.
- Availability for hours covering the Spanish working day.
- Confident use of IT tools and ticketing systems.
- Availability for on-site work in Bogota.
Useful, but not essential
- Previous experience serving the Spanish or European market.
- Conversational English.
- Contact centre experience.
Equal opportunities
Corpshore selects its teams on competence and fit for the role. We do not discriminate on grounds of age, sex, origin, sexual orientation, gender identity, religion, disability or any other personal or social circumstance. If you need an adjustment during the selection process, say so in your application and we will agree it with you.