About the role
We are looking for customer service agents for Spanish accounts in sectors such as energy, telecommunications and retail. You will work in a team that receives account-specific training before handling a first contact, with continuous quality supervision and an accessible team leader.
What you will do
- Handle enquiries, incidents and complaints by phone, chat and email.
- Record every interaction in the client's system with complete information.
- Resolve at first contact wherever the case allows, and escalate when it does not.
- Follow each account's identity verification and data protection protocols.
- Flag recurring cases to the team so the script and process can be improved.
What we need
- Native or equivalent Spanish, with strong written expression.
- Valid right to work in Spain.
- Confident use of desktop software and ticketing systems.
- Availability to work shifts within the hours agreed with the account.
- Ability to stay calm and professional in difficult conversations.
Useful, but not essential
- Previous contact centre or customer service experience.
- Conversational English.
- Knowledge of the energy or telecommunications sector.
Terms under the applicable collective agreement
This role is covered by the contact centre collective agreement, which sets the following minimum terms:
- A 39-hour week and 1764 annual hours.
- 32 calendar days of holiday per year.
- Pay distributed across 14 payments.
- A language supplement of 130.95 euros per month for roles that qualify.
Equal opportunities
Corpshore selects its teams on competence and fit for the role. We do not discriminate on grounds of age, sex, origin, sexual orientation, gender identity, religion, disability or any other personal or social circumstance. If you need an adjustment during the selection process, say so in your application and we will agree it with you.