About the role
Several Spanish accounts need Catalan-language support from native speakers, not machine translation and not Castilian speakers reading a translated script. This role covers that need specifically.
What you will do
- Handle enquiries and incidents in Catalan and Castilian Spanish.
- Review and suggest improvements to the account's Catalan scripts.
- Document every interaction in line with the client's protocol.
- Escalate cases beyond first-line resolution.
- Support the team in quality calibration of Catalan-language interactions.
What we need
- Native Catalan and native or equivalent Castilian Spanish.
- Valid right to work in Spain.
- Strong written expression in both languages.
- Availability for on-site work in Barcelona.
- Confident use of desktop tools and ticketing systems.
Useful, but not essential
- Previous customer service experience.
- Conversational English.
- Experience in public sector or regulated services.
Terms under the applicable collective agreement
This role is covered by the contact centre collective agreement, which sets the following minimum terms:
- A 39-hour week and 1764 annual hours.
- 32 calendar days of holiday per year.
- Pay distributed across 14 payments.
- A language supplement of 130.95 euros per month for roles that qualify.
Equal opportunities
Corpshore selects its teams on competence and fit for the role. We do not discriminate on grounds of age, sex, origin, sexual orientation, gender identity, religion, disability or any other personal or social circumstance. If you need an adjustment during the selection process, say so in your application and we will agree it with you.